Account and ride support
For login, profile, vehicle, ride request, notification, or conversation issues.
Verified support channel coming before launchContact UpDown
Start with theright conversation.
Whether you need account help, want to raise a privacy question, or have a business enquiry, use the appropriate channel so the request reaches the right team.
This page is not launch-readySupport email, privacy contact, Grievance Officer details, registered-company information, and response hours must be confirmed before this page is published.
Privacy and data requests
For access, correction, deletion, consent, or questions about personal data.
Privacy and Grievance Officer contacts pendingBusiness and partnerships
For institutional, community, employer, or other approved business enquiries.
Business contact channel coming before launchFor a useful response
Include the right details
Share enough information to identify the issue without sending unnecessary sensitive data.
- Your UpDown account phone number in masked form where possible.
- The ride, request, conversation, or screen involved.
- A clear description of what happened and when.
- Screenshots only when needed, with unrelated personal information removed.
- Never send an OTP, UPI PIN, password, or full identity document by ordinary email.