Help the ride go smoothly
Confirm the pickup point and time, arrive reasonably promptly, communicate changes early, respect personal boundaries, and leave honest feedback.
Community guidelines
Share the journey.Respect the community.
These guidelines describe the behaviour that helps riders and drivers coordinate practical, respectful shared journeys.
The basics
Be accurate, respectful, and reliable
Use a genuine profile
Provide accurate account, profile, vehicle, and ride information. Do not impersonate another person, misuse a verification status, or use an account to mislead the community.
Publish real plans
Offer a ride only when you genuinely plan to make the journey. Keep timing, seats, route, vehicle, and split-fare information current.
Communicate respectfully
Keep conversations relevant to the journey. Harassment, threats, discrimination, sexual misconduct, hateful content, stalking, or pressure to share unnecessary personal information are not acceptable.
Misuse the platform
Do not request off-platform payments under pressure, share illegal or unsafe content, manipulate ratings, spam users, misuse personal data, or arrange prohibited activity.
Safety and prohibited conduct
Do not use UpDown while impaired, use a vehicle you are not authorised to drive, encourage unsafe driving, carry prohibited goods, or create a journey that violates applicable law. Never share another user's private information without a lawful reason and appropriate authority.
Reports and consequences
Report concerning behaviour through the confirmed support method. UpDown may review relevant account, ride, and communication information and may warn, restrict, suspend, or remove access where permitted by the Terms and applicable law. Serious matters may be referred to competent authorities through lawful process.
Immediate danger
Contact local emergency services
UpDown is not an emergency-response provider. If anyone faces an immediate risk of harm, contact the appropriate local emergency service first.
Help make every ride more considerate
Clear plans, responsible choices, and respectful communication make shared travel work better for everyone.